Duty Manager

Clip ‘n Climb Bicester, which opened in September 2019, is one of Oxfordshire’s most popular family attractions.

Featuring over 20 climbing lines, a Vertical Drop Slide and cafe we aim to provide a fantastic experience for people of all ages and abilities. We are open 7 days a week, with extended hours in the school holidays. We offer standard climb sessions, toddler sessions, exercise classes, school and youth group packages as well as award winning birthday parties.

We are looking for a motivated and experienced individual to join our team as Duty Manager to help with the day to day running of the Centre.

Salary

£22,880 – £25,480 depending on experience

The successful candidates will be answerable to the Senior Management and have the following responsibilities:

Responsibilities of the Role.

• Manage the day to day running of the Centre and support the Senior Management as required.
• Be responsible for the Centre, staff and customers whilst on duty.
• Ensure the highest levels of customer service and safety are maintained at all times and that Clip ‘n Climb Bicester is well represented.
• Take on additional responsibility dependent on experience such as staff training or developing and promoting sessions.
• Manage staff members effectively.
• Instruct to a high standard as required.
• Be professional, approachable and friendly at all times.
• Have sole responsibility of the Centre at times and be confident in resolving any issues.
• Be flexible and available to work evenings and weekends.

Essential Skills.

• Experience of working in either tourism/leisure/hospitality/retail sector.
• Excellent verbal, written and organisational skills.
• Be a confident team leader with a proven track record.
• Ability to use own initiative and solve problems.
• Enjoy working as part of a team whilst being an enthusiastic leader.
• Passionate about an active lifestyle and awareness of leisure industry trends.
• Have excellent customer service skills.
• Be confident to work at heights (climb training will be given)
• Ability to achieve First Aid at Work within one month.
• The successful applicant will be required to complete a DBS check.

Desirable Skills.

• Experience of session planning.
• Experience of performing PPE inspections.
• Experience of delivering group sessions.
• Experience of training staff.
• Experience of instructing, across a range of ages and abilities.
• Experience of using an EPoS system.
• Experience of implementing Health and Safety policies.
• Experience of planning staff rotas.
• Knowledge of Clip ‘N Climb operations.

Hours and Location.

The position will be full time (average of 40 hours per week) on a two week rolling rota and include daytime, evening, weekend and Bank Holiday work. It will be based at Clip ‘n Climb Bicester, Unit 3 Bessemer Close, Bicester, Oxon, Ox26 6QE

Benefits.

• Competitive salary, annual leave allowance and pension contribution.
• Free climbing, cafe discount, monthly meal.
• Training and support to help development.
• Friendly and welcoming work environment.
• Uniform provided.

How to Apply.

Please send your CV and a covering letter outlining your suitability for the role to graham@clipnclimbbicester.co.uk by close of business on Friday 24^th June. Interviews the week of 27^th June.
Immediate start is available for the right candidate.