For standard climbing bookings you can reschedule your booking up to 48hrs in advance of your booking date. We do not offer monetary refunds; however, we can issue a voucher to be used at bicester.clipnclimb.co.uk. Vouchers have a 12 month expiry from the day of issue.

Under exceptional circumstances, where we are unable to provide the service, a refund will be provided. If an enforced closure is placed on the business by an enforcing body, meaning we are unable to host your climb on your original day of choice, a voucher to the value of your booking will be issued to enable you to rebook.

It is your responsibility to ensure that your booking conforms to the details outlined in this waiver and the government guidance at the time of your climb. If your booking does not conform for any reason, access will not be permitted and a refund will not be issued.

For Exclusive Climbing Sessions and Corporate Events, you can amend your booking up to 14 days in advance of your booking date.

For ALPS, Rhyme ‘n Climb and all other instructor led children’s sessions, you will need to provide us with at least 28 days’ notice prior to the first session that you would like to cancel; we will refund all monies paid, minus an admin fee of £5 per child. If you give us less than 28 days’ notice, no refund is available. Please allow 10 working days to process refunds. We cannot offer refunds for missed days due to illness.

For more information, call 01869 814 098