Pre-booking of your Clip ‘n Climb session is highly recommended as our sessions fill up quickly. At the present time, as part of our Covid Secure policy ,we are not accepting walk in bookings, but remember you can access our booking system from your phone.

If one parent or guardian is bringing multiple children, some of which are not their own, that adult is responsible for that group.

Loose fitting clothes and trainers are recommended.

Only closed toe shoes are allowed. For safety reasons, we cannot allow sandals, flip flops, crocs or rock shoes into the Clip ‘n Climb Arena.

Please keep jewellery to a minimum. We do have the facility to safely secure jewellery if required.

Weight Restrictions – The minimum weight you have to be is 10kg and the maximum weight restriction is 150kg. This is to allow our Auto Belay to function safely.

Please ensure you arrive to be let into the Centre at the time you booked your session to enable us to sign you in and take your temperature. If you should arrive late we may not be able to fulfil your booking (no refund or amendment will be offered).

We are confident that you will have a fabulous session! We have a great selection of walls for you to choose from and fun and friendly staff to help you throughout your time with us. However, we are always looking at how we can improve further, so please take a moment to complete our customer satisfaction survey

For standard climbing bookings you can  amend your booking up to 48hrs in advance of your booking date.

For Exclusive Climbing Sessions and Corporate Events you can amend your booking up to 14 days in advance of your booking date.

Unfortunately, we are unable to amend your booking if less notice is given. However, if you are unable to climb due  to recognised symptoms of Covid-19 we will re arrange your booking to a date between 14 and 84 days from the date of the  original booking.

Unless we are unable to provide the service, we do not offer refunds unless under exceptional circumstances

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