Pre-booking of your Clip ‘n Climb session is highly recommended as our sessions fill up quickly. At the present time, as part of our Covid Secure policy ,we are not accepting walk in bookings, but remember you can access our booking system from your phone.

It is not guaranteed that non climbers are allowed in the climbing arena, if you think your child will need your help or support when climbing you will need to book yourself in to climb with them.

If one parent or guardian is bringing multiple children, some of which are not their own, that adult is responsible for that group.

Loose fitting clothes and trainers are recommended.

Only closed toe shoes are allowed. For safety reasons, we cannot allow sandals, flip flops, crocs or rock shoes into the Clip ‘n Climb Arena.

Please keep jewellery to a minimum. We do have the facility to safely secure jewellery if required.

Weight Restrictions – The minimum weight you have to be is 10kg and the maximum weight restriction is 150kg. This is to allow our Auto Belay to function safely.

Please ensure you arrive in time to be booked in and make it to your safety briefing. If you should arrive late we may not be able to fulfil your booking (no refund or amendment will be offered).

We are confident that you will have a fabulous session! We have a great selection of walls for you to choose from and fun and friendly staff to help you throughout your time with us. However, we are always looking at how we can improve further, so please take a moment to complete our customer satisfaction survey

For standard climbing bookings you can amend your booking up to 48hrs in advance of your booking date.

It is your responsibility to ensure that your booking conforms to the details outlined in this waiver and the government guidance at the time of your climb. If your booking does not conform for any reason, access will not be permitted and a refund will not be issued.

For Exclusive Climbing Sessions and Corporate Events, you can amend your booking up to 14 days in advance of your booking date.

For Club ‘n Climb, you will need to provide us with at least 28 days’ notice prior to the Monday of the week your child is attending Club ‘n Climb that you would like to cancel; we will refund all monies paid, minus an admin fee of £5 per child. If you give us less than 28 days’ notice, no refund is available. Please allow 10 working days to process refunds. We cannot offer refunds for missed days due to illness.

For ALPS and Rhyme ‘n Climb sessions, you will need to provide us with at least 28 days’ notice prior to the first session that you would like to cancel; we will refund all monies paid, minus an admin fee of £5 per child. If you give us less than 28 days’ notice, no refund is available. Please allow 10 working days to process refunds. We cannot offer refunds for missed days due to illness.

Unless we are unable to provide the service, we do not offer refunds unless under exceptional circumstances. If an enforced closure is placed on the business by an enforcing body, meaning we are unable to host your climb on your original day of choice, a voucher to the value of your booking will be issued to enable you to rebook.

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