Booking Queries and Technical Issues

Please see our FAQs below for everything you need to know to help you with your booking.

How do I book a climb session?

We recommend booking through or website, during peak times, such as weekends and school holidays, we advise that you book in advance to avoid disappointment.

Select, your climbers, then select the date and time of your session.

For all birthday parties, large group bookings and events, please complete the booking forms on our Party Page.

How much does it cost to climb?

Session Prices

Standard Climb  (Briefing +55minute climb time)
£11 Off Peak
£15.50 Peak
Vertical Drop Slide –
(2 goes per user)
£2.50 booked advance online
£3.00 booked on site
Family Session (Suitable for Toddlers) (Briefing +30minute climb time)–
£8.00
Step ‘n Climb (18+)
£10.00
Course Prices
Rhyme ‘n Climb (4week block)–

£40.00

Colour ‘n Climb (6 week course) –
£55.00
ALPS (5 week course) –
£55.00
VISIT OUR BOOKING PAGE FOR ALL CLIMBING SESSION TIMES SLOTS AND AVAILABILITY.

Do spectators need to pay?

You only need to pay for those climbing, whether they are 4 or 94. Spectators can enjoy watching their friends and family climb from our café area, which runs alongside the climbing arena.  We know that having a family member to help and encourage you is important to many children and we endeavour to let 1 non climbing adult in the climbing arena with each climbing child, however if we reach our maximum capacity, the Duty Manager may ask non climbers to leave the climbing arena.

Non harnessed children are not permitted in the Climbing Arena, if you are a non climbing adult supporting a climber and you have a  baby with you, the baby must be in a baby carrier when in the climbing arena with you. Alternatively you can remain in the café area with them.

When do I need to arrive?

Your briefing will start at the time that you have booked. We therefore recommend that you arrive a few minutes before to book in.

When are your Off Peak Climb Times?

Our Off Peak sessions are term time sessions on Tuesday and Friday.

 

Can I cancel or amend my booking?

For standard climbing bookings you can reschedule your booking up to 48hrs in advance of your booking date. We do not offer monetary refunds; however, we can issue a voucher to be used at bicester.clipnclimb.co.uk.

Under exceptional circumstances, where we are unable to provide the service, a refund will be provided. If an enforced closure is placed on the business by an enforcing body, meaning we are unable to host your climb on your original day of choice, a voucher to the value of your booking will be issued to enable you to rebook.

For Exclusive Climbing Sessions and Corporate Events, you can amend your booking up to 14 days in advance of your booking date.

For ALPS, Rhyme ‘n Climb, Colour ‘n Climb  and all other instructor led children’s sessions, you will need to provide us with at least 28 days’ notice prior to the first session that you would like to cancel; we will refund all monies paid, minus an admin fee of £5 per child. If you give us less than 28 days’ notice, no refund is available. Please allow 10 working days to process refunds. We cannot offer refunds for missed days due to illness.

Do you sell gift vouchers?

Indeed we do. They are available to purchase online. These will can be emailed to yourself or to the recipient. We have a number of Clip ‘n Climb Bicester merchandise items which you may wish to add to your gift – these are available from reception.

What if I need to cancel my session due to illness?

If, on the day of your booking, one of your climbers is unwell and you are unable to attend, you need to email info@clipnclimbbicester.co.uk before 9:30am to move your booking to a date between 5 and 30 days from the date of your original booking. Please note requests received via phone or after 9:30am on the day of your climb are unable to be moved and you will lose your climb. When emailing please quote your booking reference and the date and time you wish to move your booking to.  Amendments due to illness made the day before your booking can be made via email or phone.

I didn’t receive my booking confirmation

Sometimes, booking confirmations can be emailed to spam/junk folders so please check there first. If still not found, please email info@clipnclimbbicester.co.uk with the name you booked under together with the date and time and we will be able to forward you a copy.

My gift voucher code isn't working

Please ensure that your code is for Clip ‘n Climb Bicester, and that you are entering your code into the gift voucher code box (not the discount section) when booking online and that your code is still valid. If this still doesn’t work, please email into info@clipnclimbbicester.co.uk with the voucher code and we can investigate the matter for you.

My discount code isn’t working

Please ensure to enter your code into the discount code box (not the gift voucher box) when booking online and that your code is still valid. Also check that the booking meets the T&Cs for your discount code e.g. session type and number of climbers.

I’m unable to proceed on the booking page when selecting climbers

Are you trying to add a toddler onto the session? If so, unless you’re booking a family session, the booking system will not allow you to proceed as climbers need to be above the age of 4 for our standard Peak and Off Peak Climb sessions.

I still have a query

Call Back Form

Call Back Form

We will endeavour to be in contact with you within 48 hours of your form being submitted.

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