We have worked with Entre-Prises UK and UKActive to ensure that we meet the highest standards when it comes to being Covid secure.
Please read on to see what we have done to play our part in controlling the virus.
As part of UKActive’s #Fittogether campaign we have carried out a detailed Business ReOpening review.
Our staff team have had additional training in the ‘new normal’ to ensure they are confident in new policies and procedures.
We carry out temperature checks on our staff to ensure they do not have a temperature of 38° or above. If a staff member is showing one of the recognised symptoms of Covid-19 they are not permitted to work.
For some of their duties, where social distancing may be hard to maintain, staff will wear appropriate PPE to protect both you and themselves.
When you visit us, you will notice that we provide the same clean environment, just cleaned more frequently. You’ll notice a few new additions to our site too: we have more sanitising stations, including a sanitising mat to sanitise your shoes before you climb; sneeze screens at our reception and café counters and we have relocated our briefing area to a larger room.
We have also introduced a one way system so keep your eyes peeled for signage informing you which way to go.
We have changed the way we run our sessions, we have reduced the capacity and changed the frequency that people enter the arena. This means you will be climbing with the same people for the duration of your session, therefore reducing the number of people you come into contact with. We have also left a 15minute cleaning interval between sessions.
Your session time, that you book, is the time that you will enter the centre and go straight to your briefing.
Please note that some walls we only be available for half of the session to allow for social distancing. Members of the same house hold are able to climb Jungle Gym and Astro Ball at the same time, however we ask that people from different households do not use these climbs at the same time in order to maintain social distancing.
#ClipClimbClean Before entering the arena, you will be required to sanitise your hands and shoes, a member of staff will direct you to a climbing wall and then come to you to carry out your practise climb. We ask that you use one of the sanitiser stations located in the climbing arena every couple of climbs, remember #ClipClimbClean. If you have pre booked the Vertical Drop Slide you will be given a numbered wrist band, a member of staff will inform you when it is your turn to use the Vertical Drop Slide. 5 minutes before the end of your session you will hear a long whistle, two short whistles will signify the end of your 55minute session, we ask that you unclip and wait at the bottom of your final wall and a member of staff will come to you to guide you through removing your harness before leaving the arena.
Due to capacity management, we are only able to permit two non-climbers with each booked climber. Non-climbers can be any age. Children of primary school age can have one adult attend the briefing session with them, children of secondary school age may have to attend the briefing by themselves, whilst their parents go through to the café area. Children 8 years and under can have an adult in the climbing arena with them, as long as you remain next to the mat, at the bottom of the wall your child is on. If you are in the café area and your child needs you a member of staff will alert you.
We will still be serving the same delicious coffee, cakes, pizzas, toasties and snacks. At the present time, we are unable to allow customers to remain in the café area for longer than 20minutes after the end of their session, however if you want to order in advance we can have your order ready for the end of your climb or put it in take out packaging for you.
Covid-19 Signs and Symptoms
All amendments to the way that we run have been made with the best interest of both you, our customers, and our staff. We will be ensuring we have the details of everyone in your group and keep these on record for 21 days, this allows us the support the Government Track and Trace System.
On arrival, we will be asking customers to confirm whether they, immediate family members or anyone they have been in contact with in the previous 5 days have any of the recognised symptoms of Covid-19. If the answer is “yes” then they will be asked to leave.
Customers will also be required to have their temperature checked on arrival, anyone with a temperature of 38° or above will be asked to leave.
If you know you are unable to climb due to recognised symptoms of Covid-19 please email us at firstname.lastname@example.org
If you are unable to climb for any of the above three reasons, we will re arrange your booking to a date between 14 and 84 days from the date of the original booking.